I also owe special thanks to carlsberg management team for their permission to conduct the study and. Product disposition alternatives in a reverse supply chain there are a wide array of products, which in the forward supply chain reach at. Logistics and supply chain management in the hotel industry. Contents understanding the true cost to serve 04 reverse logistic approaches 11 criteria to consider when choosing a reverse logistics service provider 12 conclusion 15 1 nternational cooperative nternational a wiss entity emer rms of the networ of independent rms are afliated futureproof your reverse logistics 5. Reverse logistics is a part of such reverse supply chains. Reverse logistics management study guide free training. Adept at creating as well optimizing the daily route plans across multiple cities.
Management sustainability and supply chain management importance of supply chain management in project management supply chain logistics management 5 marketing management supply chain supply chain management of raw. This book reflects major trends of the recent decade in scm and, additionally, presents ideas and visions for logistic networks of the 21st century. Many firms have meanwhile implemented large supply chain management scm systems sometimes already developed to global logistic networks. Nov 22, 2019 impact of reverse logistics on spend management and supply chain improving customer satisfaction many times, a product fails to live up to the expectations of customers. Springer nature is making coronavirus research free. The logistics and supply chain job sector offers many different jobs for people of all career levels. Logistics management is defined as a process of management which joins the movement of products, services, data and capital from the stage of raw materials to the consumer end product. Tracking warranty and routing status things get even more complex when a reverse logistics value chain includes third party repair by an oem or items under warranty. Reverse logistics, a supply chain management technique, might be the answer your company is looking for. The answer to rooting out these costs and uncertainties. A conceptual framework of reverse logistics impact on firm performance. Reverse logistics is for all operations related to the reuse of products and materials.
Jan 15, 2020 as supply chain managers, were all learning to shift into reverse. The framework of supply chain management is initially presented by creating a foundation for indepth study of the five logistics operational components in part two. The terms logistics and supply chain management are sometimes used interchangeably. Recovering lost profits by improving reverse logistics 3 about this report by carla huang, ups director of corporate marketing for the hightech industry as a global leader in supply chain logistics, ups has a long history of working with hightech companies, from small component suppliers to. A logistics perspective refined its focus on the supply chain approach by blending logistics theory with practical applications and includes updated material on the latest technology, transportation regulations, pricing, and other. In attempting to better manage the constant flow of returned goods, manufacturers have identified target areas key to streamlining the reverse logistics. Click download or read online button to get supply chain management and reverse logistics book now. No annoying ads, no supply chain management global logistics and operations. Reverse logistics controlling costs, slideshares, technology, warehouse operations reverse logistics, a key function of the supply chain, is a complex and often difficult to navigate process. Supply chain management and reverse logistics download.
This strategy was also implemented to assist in making malawi pollution free. Supply chain logistics management bowersox 4th edition download. Jul 10, 2017 reverse logistics, a supply chain management technique, might be the answer your company is looking for. Also covered are reverse supply chain models such as centralized. Reverse logistics capturing value in the extended supply chain. Reverse logistics is a strategy in supply chain management in which a company collects and reuses some part of their distributed good. Supply chain management and reverse logistics harald. Download supply chain management a logistics perspective ebook free in pdf and epub format. Logistics and supply chain management in the hotel.
Supply chain network and technology management study guide. Reverse logistics and green supply chain management are such the innovative ideas for researcher to discuss and for industry practitioners to adopt. Scor model the supply chain council has released its most recent scor model to show recent trends in reverse logistics adoption in the supply chain industry. By whatever name it is the sinuous, gritty, and cumbersome process by. The final part of the professional paper will focus on how logistics and supply chain management practices can be implemented across the hotel industry. We aim to inform and connect professionals active in supply chain, purchasing, manufacturing, warehousing, transport, distribution.
Rl is a research area focused on the management of the recovery of. In recent years, your company has probably spent a lot of time and money finetuning its supply chain. There has been a steady evolution due to globalization, modern information technology, and es cially increasing ecological awareness. Optimizing internal reverse logistics operations allows supply chain businesses to reduce the cost of handling and processing high volumes of customer returns. Embarking on reverse logistics rl had given carlsberg many advantages such as economic. Pdf on feb 1, 2012, andrzej szymonik and others published logistics and supply chain management find, read and cite all the research you need on researchgate. There is no one best design for a reverse logistics network. Typically, a supply chain network creates a path for companies to reach consumers. Some say there is no difference between the two terms, that supply chain management is the new logistics. During the same year, the first commercial study of reverse logistics was made by dr. Supply chain management i about the tutorial supply chain management can be defined as the management of flow of products and services, which begins from the origin of products and ends with the products consumption at the enduser. Like other supply chain management processes, reverse logistics can be made more efficient and profitable with better planning, management and execution. The way forward part i of ii although reverse logistics is often overlooked, retailers that master this discipline can gain competitive differentiation and turn the. Both the logistics and supply chain require management, especially when the two concepts work like a team.
The purpose of this professional paper is to identify and describe the way logistics and supply chain management practices can be used for costs savings. In our experience with numerous retailers, reverse logistics remains an overlooked area. Managing reverse logistics to improve supply chain efficiency and reduce cost reverse logistics can represent a significant chunk of supply chain cost, and its typically not very well managed, its time to manage reverse as an integral part of supply chain management. It is the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. A conceptual framework of reverse logistics impact on firm. Pdf recovery planning in closed loop supply chains. Warehouse management system, warranty management system and many more core business enterprise systems drive business processes in supply chain network.
The management of reverse logistics and closed loop supply chains is by far one of the. Supply chain management and reverse logistics springerlink. This work is aimed at analyzing potential links between reverse logistics and urban. Reverse logistics is the process of planning, implementing and controlling the. And the cost of mistakes, inefficiencies, and missed deadlines is. This site is like a library, use search box in the widget to get ebook that you want. Reverse logistics is the theme of the first two articles in the january issue of scmr.
Economic, marketing, and legislative drivers increasingly are leading companies to take back and recover their products after use. Returns management should no longer be the ugly stepchild of the supply chain. While the amount of ecommerce orders and goods purchased online continues to grow and grow, what is often overlooked is the back end that comes in the form of the returns of those items, and it comes at no small cost either. In this figure, the classical forward, and reverse supply chains are. Supply chain management and reverse logistics harald dyckhoff. Supply chain management, reverse logistics, closedloop supply chains, service. This is a brief introductory tutorial that explains the methodologies applied in the rapidly. However, the experts at michigan state university recognize that they are different, but related concepts. Supply chain management and reverse logistics request pdf. Focus on your companys core competencies by outsourcing your supply chain management to disc makers.
Supply chain management is concerned not only with the flow of raw materials and finished goods, but scope extends beyond this to include reverse flow of unsold finished goods, parts and packaging materials from the point of consumption at customers end back to the organization or to reworkrefurbishing vendors. Though the book deals with quite a lot of different perspectives on the same pr lem, namely how to efficiently and effectively establish elements of a supply chain, it stresses one essential figure of scm. Nevertheless, while copious studies examine the opportunities of cost reductions and capacity improvement provided by the supply chain management, reverse logistics have still not received the. Top 3 benefits of a reverse logistics management program. Martin murray is a former writer for the balance small business, and the author of eight books on supply chain management and enterprise resource planning. The fifth edition of supply chain logistics management presents logistics in the context of integration within a firms supply chain strategy and operations. Reverse logistics is an integral component of the supply chain and manufacturers have come to realize that an effective reverse logistics program is an important and strategic part of their business profitability and competitive position.
The world of logistics has considerably changed in the last years. Only 18% of computers were recycled in 2007 but through reverse logistics, the environmental protection agency reports a marked rise to 40% recycled units in 20. This article examines the elements of reverse logistics. Reverse logistics can be defined as activities associated with a product after a point of sale. Reverse logistics an overview sciencedirect topics. Best practices in reverse logistics supply chain management. Reverse supply chain reverse supply chain refers to the movement of goods from customer to vendor. Supply chain minded is a very active and fast growing online supply chain community. The study sought to investigate the impact of reverse logistics on supply chain performance in malawi manufacturing sector. The us army first paid its attention to reverse logistics operations in 1998.
Reverse logistics quantitative models for closedloop. From managing daytoday operations of a warehouse to coordinating international imports and exports for large corporations, these employees manage the flow of goods across the world. The arising product flows pose novel challenges for supply chain management. Effective returns management in an integrated supply chain. Elements including low carbon and environmental protection must be included in the entire logistics and supply chain to. Remanufacturing and refurbishing activities also may be included in the definition of reverse logistics. An increasing number of industryleading companies use our turnkey programs to reduce endtoend supply chain cost, improve turn times, and minimize inventory. This paper is aimed at introducing the concept of reverse logistics rl and its implications for supply chain management scm. Reverse logistics, a key function of the supply chain, is a complex and often difficult. Various technology platforms collaborate and function to enhance supply chain network functions today. Growing green concerns and advancement of green supply chain management. Bob silverman, executive vice president with jlls supply chain and logistics solutions group, notes that with ecommerce sales and returns on the rise 15% annual growth rate and many current distribution systems not optimized for the reverse flow, the need to develop a solid reverse logistics strategy is now paramount. Managing reverse logistics to improve supply chain.
If we consider forward and reverse supply chains simultaneously, the result network will construct a closedloop supply chain. Introduction to management of reverse logistics and closed loop. Large supply chain management scm systems are developing to global logistic networks. Closed loop supply chain management and reverse logistics a literature 157 3.
Pdf productioninventory control in an eoqtype reverse logistics system. Read supply chain management a logistics perspective online, read in mobile or kindle. Stanford supply chain forum call it distribution or logistics or supply chain management. Reverse logistics supply chain management basics datex.
In logistics, it turns expected for companies to manage more on how goods go through the transportation process with third parties as quickly as possible. Supply chain management deals with the management of materials, information, and financial flows in a network consisting of suppliers, manufacturers, distributors, and customers. Free supply chain manager resume sample 2020 by hiration. This book attempts to describe the concept of supply chain management and logistics in traditional system and figure out the progress of green supply chain management and reverse logistics study. Reverse logistics concerns the integration of used and obsolete products back into the supply chain as valuable resources. Using a combined blockchain and reverse logistics strategy can help alleviate these costs, and supply chain executives need to understand a few things about it. Reverse logistics effective returns management in an integrated supply chain part 5 in our series on back to basics managing the basic supply chain functions. It then focuses on the major issues involved in managing a competitive supply chain including. Utilize this quiz and printable worksheet to see how well you understand reverse logistics systems. Mar 18, 2015 without reverse logistics management, your supply chain can hide runaway costs and uncertainties that make it hard to execute well. The reverse supply chain affects supply chain strategy in many ways. Oct 03, 2016 reverse logistics, a key function of the supply chain, is a complex and often difficult to navigate process. Reverse logistics is a new notion in the history of logistics and supply chain management. Soon you may need to give just as much thought to your reverse supply chain.
Reverse logistics deals with the planning, process and flow of finished goods inventory, packaging materials and parts of finished product back from end customer to the product company as sales return or warranty return or unsold inventory with trading partners. Applications like erp with various modules covering all functions like mm, scm, etc. Pdf supply chain management a logistics perspective. Risk within reverse logistics is higher than that and forward logistics. In the first, special projects editor gary forger takes an indepth look at the process of getting your goods back from the customer to the point of origin. Analyzing impact of reverse logistics on spend management and. And so that is just one small example of some of the interesting characteristics of a reverse logistics operation that really isnt the same as forward logistics. In some ways, reverse logistics in the supply chain strategy is the prime green opportunity of an organization. Mar 05, 2018 bob silverman, executive vice president with jlls supply chain and logistics solutions group, notes that with ecommerce sales and returns on the rise 15% annual growth rate and many current distribution systems not optimized for the reverse flow, the need to develop a solid reverse logistics strategy is now paramount. Request pdf supply chain management and reverse logistics the world of logistics has considerably changed due to. On the other hand, the supply chain deals with more functions where logistics get included within the chain.
Reverse supply chain is an umbrella term for a number of models, all of which are built to carry out five key processes. Reverse logistics can represent a significant chunk of supply chain cost, and its typically not very well managed, its time to manage reverse as an integral part of supply chain management. The purpose of this paper is to analyse the impact of reverse logistics on order and inventory variance amplification in a singleechelon supply chain sc and to propose a new order policy for dampening such amplification. Many firms have meanwhile implemented large supply chain management scm. Reverse logistics carry high risk in supply chain management. Importance of reverse logistics supply chain minded. Without reverse logistics management, your supply chain can hide runaway costs and uncertainties that make it hard to execute well. Skilled in quality checks, route optimization, reverse logistics and team management. This is because as the supply chain evolves and increases in complexity as a whole, so does reverse logistics. True tco must include costs from the entire supply chain. Reverse logistics is a poorlyunderstood concept in business, and what is even more poorly understood is the role that technology has in facilitating this important process. Keywords closedloop supply chain, reverse logistics. Impact of reverse logistics on supply chain performance.
This process of returning products back through the supply chain is the reverse logistics process and it may encompass several different logistics activities. From logistics to largescale warehouse management, this free supply chain management course could be just the ticket for your longterm career goals along with flawless communication, strong people management skills and a meticulous eye for detail, supply chain management careers are built on a solid knowledge base. Reverse logistics can have a significant impact on a companys bottom line, in good and bad ways. Download free ebooks and training courses about logistics, supply chains and supply networks written by roger oakden of learn about logistics. Among the various aspects of scm, emphasis is placed on reverse logistics.